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Return delivery & Exchange
no problem at Engelbert Strauss!

Free, 30-day right of return (within Germany, and if the return label we give you is used). Does not include customised products, only available to customers resident in Germany. You can return or exchange goods ordered from Engelbert Strauss within 30 days.

Goods that cannot be packaged will be collected from your address by the respective delivery service company. The costs for the return delivery will be borne by Engelbert Strauss


The required exchange article can be ordered directly on the return delivery note. This means that ordering your goods all over again is not necessary!

The following cannot be returned or exchanged:

  • Worn, soiled and washed clothing / shoes
  • Opened packages of technical goods (printer cartridges, calculators etc.)
  • Customised items (personalised goods)

Quick and straightforward:

There is a return delivery note enclosed in every package that describes the return and exchange process in detail. Please complete and then place the return delivery note into your return delivery package.

Place the complete article in its original packing in the parcel

Enclose the completed returns form in the parcel.
Remove the address label showing your recipient details from the parcel.

Stick on the parcel label showing Engelbert Strauss' address.

Label from parcel

  • Cut out the parcel label, enter the sender's details and stick on the parcel
  • Pre-completed responsible delivery service

Create label online

  • Select your pref. delivery service
  • Enter the sender's address online
  • Create, print and stick on the parcel label

Take your returns to an appointed parcel store near you.
Keep your receipt as proof of return.

Engelbert Strauss

GmbH & Co. KG

0 60 50 / 97 10 12
0 60 50 / 97 10 90


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All prices plus shipping on orders below 178,50 €.
All prices plus VAT plus shipping on orders below 150,00 €.