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Return delivery & Exchange
no problem at engelbert strauss!

Free 30-day right to return (within Germany)
Does not include customised products, only available to customers resident in Germany.

You can return or exchange goods ordered from engelbert strauss within 30 days.

Goods that cannot be packaged will be collected from your address by the respective delivery service company.
The costs for the return delivery will be borne by engelbert strauss.


Exchanges

The required exchange article can be ordered directly on the return delivery note.
This means that ordering your goods all over again is not necessary!

The following cannot be returned or exchanged:

  • Worn, soiled and washed clothing / shoes
  • Opened packages of technical goods (printer cartridges, calculators etc.)
  • Customised items (personalised goods)


Quick and straightforward

There is a return delivery note enclosed in every package that describes the return and exchange process in detail.
Please complete and then place the return delivery note into your return delivery package.


Download return delivery note

  • Place the complete article in its original packing in the parcel
  • Enclose the completed returns form in the parcel
  • Remove the address label showing your recipient details from the parcel

  • Stick on the parcel label showing engelbert strauss' address

OR

Label from parcel

  • Cut out the parcel
    label, enter the
    sender's details and
    stick on the parcel
  • Pre-completed
    responsible delivery
    service

Create label online

  • Select your pref. delivery service
  • Enter the sender's address online
  • Create, print and stick
    on the parcel label


DHL
Create
label


GLS
Create
label

  • Take your returns to an appointed parcel store near you
  • Keep your receipt as proof of return
back
AKTION: 3 für 2 Handwerksmesser
AKTION: 3 für 2 Handwerksmesser
only 14,04 EUR
(inc VAT)